Questions, answered.

You see the exact price of every video before you pay. As a guide, a 30-second short is about 4,820 credits on High quality (under $10) and about 8,005 on Extra high, with the narration spoken by the video itself for free. Core's 16,450 monthly credits make about three 30-second shorts on High quality.

Yes. Buy credits or subscribe, describe your video and you get its storyboard with an exact credit price. Writing the storyboard uses paid AI, so your balance needs a small amount of credits first, but nothing is charged until you approve the price. For a rough number without an account, use the estimator on the pricing page.

Yes, as long as you have the rights to what you put in: your own likeness or people who agreed to appear, your products, and footage you own. Stock clips are licensed per clip, and the licence records stay with your project.

No. Finished videos download without a watermark, in 9:16, 16:9, 1:1 or 4:5, as 1080p video.

Core suits a few videos a month, Pro regular creators and small teams, Max agencies and long-form work. Every plan includes every tool, both video qualities and every model. Bigger plans give more credits per dollar: about 10% more on Pro and 15% more on Max than on Core.

Most of the wait is animating the scenes, and scenes are animated side by side. A short is usually ready within minutes; long episodes and documentaries take longer. Follow each step live, or close the page and come back to the finished video.

You approve the storyboard and the price first. Afterwards you can edit text, captions and graphics or regenerate a single scene, and you see the credit price before you apply it. Monthly plans include one free retry each plan month, for a small redo of up to 10 seconds of video.

Shorts and videos starring you run up to 60 seconds, series episodes up to 3 minutes, and documentaries 1, 5 or 10 minutes. Longer stories continue as separate episodes with the same cast.

9:16, 16:9, 1:1 and 4:5. Every finished video is a 1080p file. If you pick MiniMax H3 2K in Manual mode, you can also download each scene's original 2K clip.

High is our recommended quality: sharp, realistic video for posts, ads and series. Extra high is our sharpest, for client work, hero ads and big screens, and it costs more. Both are delivered as 1080p videos. Every finished video has an About this video panel that shows how it was made.

Yes. By default the video speaks its own narration, at no extra cost, though the voice can sound a little different from scene to scene. If you'd like one narrator to read the whole script in the same voice, pick a narrator for about 120 credits a minute.

Almost every video finishes normally and costs exactly its quote. If we can't finish one and it cost us nothing to try, every credit comes back, every time. If it had already cost us to make, a monthly plan covers one video like this each plan month, up to 30 seconds of video, so you pay nothing for it. Beyond that, you pay only a small part to cover what it cost to make, never more than the normal price, and the finished pieces you paid for stay yours to download. If a safety check doesn't allow your content, or you remove a file the video needs, the work already done is charged at the normal price, like a stop, and the rest comes back. Monthly plans also get one free retry each plan month, up to 10 seconds of video and 1,960 credits. Anything bigger, you make again the normal way. Questions? Contact us at contact@uppervid.com.

You pay for the work already done, at the same rate as your quote, including anything our providers have already started. The rest of the held credits go straight back to your balance.

One clear, well-lit, front-facing portrait of an adult who has agreed to appear. Two or three extra angles (three-quarter, profile) help keep the face consistent. Avoid sunglasses, heavy filters and group photos.

Adults only, with consent recorded for every person who appears. No public figures, sexual content, impersonation or deception. You choose a voice; voice cloning isn't offered. When you post a realistic video of a real person, label it as made with AI; TikTok, YouTube and Instagram ask for this too.

Yes. Add each person as their own character, each with their own consent, and use Couple's story or a series episode.

500 credits are worth $1 at the reference price. Every project shows a credit quote before you approve it. Credits are held when you approve and charged when your video is ready. Nothing is spent without your approval.

Cancel any time from your account. Unused credits stay in your balance and carry over from month to month, even after you cancel.

No. Every plan includes every tool, both video qualities and every model. New projects start on High, our recommended quality, and you can change it on any project. In Manual mode you pick a specific model, such as Seedance 2.5, Kling 4.0 or Wan 3.0, and see its price per second before you start.

Yes. Top-ups of $50, $100 or $250, or any amount from $50, at 500 credits per $1. They go into the same balance as your plan's credits.

Credits already used to make videos can't be refunded. Where the law gives you a right to a refund, such as in the EU and the UK, we refund the unused credits from that purchase. Everywhere else, purchases are final.

Prices are shown before tax. Where tax applies, it's added at checkout. Tax never changes how many credits you get or how much a video costs.

Your uploads and projects are private to your account and delivered through expiring links. To make your videos we send them to our AI partners, and those partners may use what you upload and make to improve their models. Agreeing to that is part of signing up. We never show your videos as examples unless you turn that on.

Delete any project, character or your whole account from settings. The files are removed from storage.