Preview. UpperVid opens soon. Until then, videos and payments here are simulated, and nothing is charged.
UpperVid

Draft, pending legal review

Terms of service

  • DelveDigi Ventures s.r.o. provides the service. Brand, domain and contact details to be confirmed.
  • You must be 18 or older to use UpperVid.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes your payment, issues your invoices and receipts, and calculates and collects any sales tax or VAT at checkout. Paddle's buyer terms also apply to your purchase.
  • Plans renew monthly until you cancel. You can cancel any time: your plan stays active until the end of the period you've paid for, and you keep your credits. Prices exclude tax.
  • Switching plans: when you move to another plan, you pay the new plan's price at once and its credits are added at once. The credits you already have stay, and your plan then renews monthly from the day you switched.
  • Credits: 500 credits = $1 reference value. Quotes are shown before work starts; held credits are charged when work completes. A video that is finished and can be downloaded costs its normal quoted price.
  • If a video fails and our providers did not charge us for it, all of its credits are returned.
  • If a video fails or can't be used and our providers did charge us (for example it finished but the file can't be saved or downloaded, or pieces were finished and billed but no video can be delivered), an active monthly subscriber is not charged for one such video per plan month, for up to 30 seconds of video (pro rata past 30 seconds). Beyond that, you pay only our provider cost plus 10%, converted at 500 credits per $1, and never more than the normal price. Finished pieces you paid for stay downloadable; pieces you were not charged for do not.
  • If a failure is caused by your own content or files (a safety check refuses your prompt or photo, you remove a file the video needs, or a file you upload can't be read), work not yet billed is returned and work already billed is charged at the normal price, as when you stop a video.
  • An active monthly subscriber may redo failed or unwanted work for free once per plan month, when it's at most 10 seconds of generated video and at most 1,960 credits. It applies in full or not at all. There are no paid retries: beyond that you regenerate a scene, export again or make the video again at the normal price.
  • When the free retry fits a failed video, you choose between the retry and getting your credits back. If you don't choose within 7 days, your credits are settled for you. Otherwise a failed video is settled at once, and we tell you what was returned and what was charged.
  • Questions about a failed video: contact us at contact@uppervid.com.
  • If you stop a video before it is finished, you pay for the work already done, including work our providers have already started, at the quoted rate; the rest of the held credits are returned.
  • By creating an account you agree that our AI partners may use what you upload and make to improve their models, as the privacy policy explains. You can't use the service without this.
  • The AI companies whose models make your videos have their own usage rules, and you agree to follow them too. The main ones are below and in our likeness & consent policy.
  • Only upload photos, footage, music and other files you have the right to use.
  • No political campaign material or political ads.
  • No legal, financial, medical, tax or other professional advice.
  • Refunds: credits already used to make videos are not refundable. Where the law requires it (EU, EEA and UK), unused credits from a purchase are refunded on request; everywhere else, purchases are final. Paddle pays refunds to the original payment method. If a payment is refunded or reversed through your bank, the credits it added come off your balance; credits already used stay used.
  • Credit rollover and expiry: TO BE FINALISED.